Merchantlabs Furniture

 

About Us 

Merchant Labs furniture is provided by a local family run company based in London. Their aim is to provide quality furniture to decorate your homes with and exceptional customer service and commitment to fellow furniture lovers.

Delivery Details

Absolutely FREE delivery*

Delivery within three (3) business days

All products are packed with mail order packaging standards

2 man delivery for larger furniture items

1 man assisted delivery for smaller furniture items

Parcel service for smaller products & giftware including accessories

Fully track-able delivery service using your trade account dashboard

Delivery of goods to the end customer’s location

Signed proof of delivery for easy record keeping using state-of-the-art smart handset. However this is not applicable for smaller products.

If you provided a mobile phone number, a text message will be sent to you to confirm delivery date. In addition, the crew will phone when they are en route**

* only applies to the first attempted delivery.

** Excluding extended areas

The following areas are considered extended
 
Inverness (IV)
Kilmarnock (KA)
Kirkcaldy (KY)
Kirkwall (KW)
Lerwick (ZE)
Outer Hebrides (HS)
Paisley (PA)
Perth (PH)
Aberdeen (AB)
Dundee (DD)
Dumfries and Galloway (DG)
Falkirk (FK)
Isle of Wight (PO30-PO41).
Republic of Ireland and Northern Ireland
  

Refund Policy

Items can be returned for a full refund within 14 days of delivery. The buyer is responsible for the return postage cost. All items must be returned in original packaging and brand new condition. Please contact us prior to sending the item back so we can issue a returns ticket.

Defective Goods and Returns

In the unlikely event that the Goods do not conform to these Terms, please let us know immediately after delivery and follow the below Standard Operating Procedure (SOP) –

Notify us no later than 48 hours from the date of received delivery

All returns must be submitted on your trade account’s dashboard under ‘My Returns’ tab

Always quote the Product Code number & PO number

Attach any relevant pictures as evidence to back up your claim form and a brief explanation of the issue to enable our returns team to make a decision against your claim

We aim to process the request and revert within 2-5 business days

If we accept your claim, we will arrange a collection of the goods on an agreed date and once we have analysed that the goods are either damaged or defected, we will offer one of the below options according to your own claim:

          (a) Issue a credit note

         (b) Issue a discount
         (c) Provide you with a full or partial refund
         (d) Replace the Goods
         (e) Repair the Goods

Handmade Policy Solid Wood Furniture 

100% of our products are hand-crafted individually. Further, most of our products are hand-made from solid wood, hence variation in size, colour, finish, texture, natural grain pattern, knots, movement of timber, etc are an integral part of the way products are naturally made and promoted. We strongly recommend that you have made yourself fully aware about the nature of our offered hand-made solid wood products to avoid any disenchantment at a later stage. We regret we will not treat any of the above variations as defects, as these are natural occurrences

Delivery Surcharges

Please carefully read the below document to check and understand how our delivery Surcharge works.All deliveries within most of the UK mainland are free with no restrictions whatsoever on minimum order quantity or minimum order value. However, we are constrained to levy a delivery surcharge on the extended areas and these charges vary depending on the logistics partner as well as the product profile.We currently use 2 logistic partners to ship our products within UK as well as outside the UK. Furthermore, our entire product profile is classified under 2 categories-·       Small Parcel Service – via DHL·       Large Parcel Service – constitutes One Man and Two Man delivery service. – via XDP

Small Parcel
DHL

Zones Location Surcharge (Ex VAT)
Zone A
England & Wales
Free
Zone B
Lower Scotland
Free
Zone C
Higher Scotland & Northern Ireland
£20.00
Zone D
Islands / Offshore
£22.00
Zone E
Republic of Ireland
£32.00

 

  • Delivery Surcharge:Once you have made your selections and entered your delivery post code, the delivery cost will be generated by the system if you fall outside the ‘free delivery zone’.All standard deliveries are managed Monday to Friday and cannot be schedule for a specific day or time.


Zone map for small parcel 

Large Parcel
XDP

Zone One man Two man
Zone A
Free
Free (Note: £10 surcharge on
all deliveries to Isle of Wight)
Zone B
Free
£10
Zone C
£15
£30
Zone D
£25
£100
Zone E
£30
No service available
Zone F
£50
No service available
Zone G
£50
No service available

 

  • Delivery Surcharge:Once you have made your selections and entered your delivery post code, the delivery cost will be generated by the system if you fall outside the ‘free delivery zone’.All standard deliveries are managed Monday to Friday and cannot be schedule for a specific day or time.


In addition, we can also arrange delivery of standard parcels all over Europe, and to many more countries around the world.
Please click on the below to see the delivery surcharges for these shipments.
Please note, we cannot ship one-man or two-man parcels outside of the UK